Resort Hotel Alex | Hotel in Zermatt

| 9.4 (264 Reviews) |  1 Bathroom
Zermatt City Centre Hotel | Resort Hotel Alex

Hotel in Zermatt City Centre, Zermatt

Luxurious slopeside hotel with full-service spa
Ski into Resort Hotel Alex, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa.
Resort Hotel Alex offers 85 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathtubs with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Hypo-allergenic bedding and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.


An indoor tennis court and a health club are featured at the hotel. An indoor pool and a hot tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Towels
  • Free toiletries
  • Hair dryer
  • Bathrobes
Bedroom
  • Heating
  • Hypo-allergenic bedding
  • Bed sheets
  • Premium bedding
  • Blackout drapes/curtains
  • Phone
  • Laptop-compatible safe
  • Slippers
  • Connecting rooms available
  • Turndown service
  • Desk
Breakfast
  • Free buffet breakfast available daily 7 AM–10:00 AM
  • 1 restaurant
  • Room service available
  • 1 bar
  • Electric kettle
  • Coffee/tea maker
Parking
  • No onsite parking available
Accessibility
  • Elevator
Activities
  • Ice skating
  • Hiking/biking trails
  • Mountain biking
  • Ski equipment rentals
  • Downhill skiing
  • Cross-country skiing
  • Snowshoeing
  • Skiing
  • Snowboarding
  • Skiing lessons
  • Wildlife and game viewing
  • Sledding
  • Rock climbing
  • Playground
  • Billiards/pool table
  • Steam room
  • Indoor pool
  • Sauna
  • Hot tub
  • Fitness center
  • Bicycle rentals
  • Full-service spa
  • Yoga classes
  • Arcade/game room
  • Indoor tennis court
Entertainment
  • Flat-screen TV
  • Cable channels
General
  • Business center
  • Conference space (2153 square feet)
  • Meeting rooms
  • Front-desk safe
  • Banquet hall
  • ATM/banking services
  • Elevator
  • Vending machine
  • Library
  • English
  • Italian
  • German
  • French
  • Smoke-free property
Guest Services
  • Playground
  • Indoor pool
  • Babysitting (surcharge)
  • Snack bar/deli
  • Arcade/game room
  • Laundry facilities
  • Tour/ticket assistance
  • Tennis lessons
  • Concierge services
  • Ski-in/ski-out access
  • Luggage storage
  • Turndown service
  • Front desk (limited hours)
  • Ski passes
  • Dry cleaning service
  • Ski storage
  • Daily housekeeping
  • Laundry facilities
Internet
  • Available in some public areas: Free WiFi and wired Internet
  • Available in all rooms: Free WiFi
Outdoors
  • Garden
  • Pool sun loungers
  • Terrace
Spa
  • Massage/treatment rooms
  • Steam room
  • Facials
  • Reflexology
  • Sauna
  • Hot tub
  • Massage - hot stone
  • Manicures and pedicures
  • Body scrubs
  • Body wraps
  • 2 treatment rooms
  • Massage - sports
  • Spa open daily
  • Turkish bath/hammam

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: 11:00 pm contactless check-in available late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before 11 am contactless check-out available
Child Policy
Children are welcome. rollaway/extra beds are available for chf 155.0 per day.
Payment Policy
Rollaway bed fee: chf 155.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Robert
Aug 17, 2025 07:14:39 PM
Review Score:   10
Summary: Great view from room- very friendly staff
See All Reviews

Room Arrangement

Room Info Facilities
Classic Double or Twin Room
Room Size: 247 square feet m2
1 King Bed
Classic Double or Twin Room

General

Square feet - 247, Number of bedrooms - 1, Ping - 7, Sofa bed, Bathtub or shower, Mountain view, Extra bed count 1, Square meters - 23, No rollaway/extra beds, No cribs (infant beds), Wardrobe or closet, Bed count minimum 1, Bed count maximum 1
Deluxe Suite
Room Size: 592 square feet m2
1 King Bed
Deluxe Suite

General

Rollaway/extra beds (surcharge), Fireplace, Number of bedrooms - 1, Square feet - 592, Separate bedroom, Mountain view, Extra bed count 1, Number of living rooms 1, Square meters - 55, Free cribs/infant beds, Separate bathtub and shower, Wardrobe or closet, Separate sitting area, Balcony, Ping - 16.64, Bed count minimum 1, Bed count maximum 1
Classic Single Room
Room Size: 194 square feet m2
1 Twin Bed
Classic Single Room

General

No rollaway/extra beds, Square feet - 194, No cribs (infant beds), Square meters - 18, Wardrobe or closet, Sofa bed, Bathtub or shower, Ping - 5.45, Mountain view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Budget Standard Zimmer
Room Size: m2
2 Twin Beds
Budget Standard Zimmer

General

No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Wardrobe or closet, Bathtub or shower, Bed count minimum 2, Bed count maximum 2
Deluxe Double or Twin Room
Room Size: 355 square feet m2
1 King Bed
Deluxe Double or Twin Room

General

Number of bedrooms - 1, Sofa bed, Bathtub or shower, Square feet - 355, Mountain view, Extra bed count 1, Square meters - 33, Free cribs/infant beds, No rollaway/extra beds, Wardrobe or closet, Separate sitting area, Bed count minimum 1, Ping - 9.98, Bed count maximum 1
Classic Junior Suite
Room Size: 431 square feet m2
1 King Bed
Classic Junior Suite

General

Number of bedrooms - 1, Bathtub or shower, Mountain view, Square feet - 431, Free cribs/infant beds, Square meters - 40, No rollaway/extra beds, Ping - 12.11, Wardrobe or closet, Separate sitting area, Balcony, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Resort Hotel Alex pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Resort Hotel Alex have a swimming pool?

Yes, this Resort Hotel Alex has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Resort Hotel Alex?

Best-rates for the Resort Hotel Alex starts from $658 per night with includes Balcony/Terrace, Security/Safety, Business Services, Sports/Activities, Hot Tub, Kitchen, Pool, TV, Bedding/Linens, Wellness Facilities, Bar, Entertainment, Internet, Laundry, Wheelchair Accessible, Skiing, Spa, Restaurant, Toiletries, Child Friendly, Accessibility, Fireplace/Heating, Guest Services, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Resort Hotel Alex a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Resort Hotel Alex wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Resort Hotel Alex is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Resort Hotel Alex?

Based on the information reported by the owner or manager, the Resort Hotel Alex indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Resort Hotel Alex?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD658
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