Hotel ZERMAMA Zermatt | Hotel in Zermatt

| 9.6 (203 Reviews) |  1 Bathroom
Zermatt Hotel | Hotel ZERMAMA Zermatt

Hotel in Zermatt

This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, concierge services, and dry cleaning.
Hotel ZERMAMA Zermatt offers 29 accommodations with safes and slippers. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads, and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Bedding/Linens
Skiing
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shampoo
  • Soap
  • Shower
  • Hair dryer
  • Heated floor (bathroom)
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper
  • Rainfall showerhead
Bedroom
  • Blackout drapes/curtains
  • Heating
  • Bed sheets
  • Premium bedding
  • Hypo-allergenic bedding
  • Restaurant dining guide
  • Heated floors
  • Local maps
  • Safe
  • Slippers
  • Guidebooks/recommendations
  • Phone
Breakfast
  • 1 bar
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available
  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: CHF 15-30 per person
  • Champagne service
  • Electric kettle
  • Coffee/tea maker
  • Free tea bags/instant coffee
  • Minibar
Parking
  • Ski shuttle nearby
  • Train station pick-up shuttle (surcharge)
  • No onsite parking available
Accessibility
  • Wheelchair accessible (may have limitations)
  • Stair-free path to entrance
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible business center
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Well-lit path to entrance
  • Hardwood flooring in room
  • Roll-in shower
  • Wheelchair-accessible path to elevator
  • Elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
Activities
  • Skiing lessons
  • Hiking/biking trails
  • Ice skating
  • Ski runs
  • Bicycle rentals
  • Skiing
  • Wildlife and game viewing
  • Mountain biking
  • Snowshoeing
  • Ski lifts
  • Cross-country skiing
  • Downhill skiing
  • Sledding
  • Golfing
  • Ski area
  • Ski equipment rentals
  • Snowboarding
  • Horse riding
  • Archery
  • Designer stores
  • Art gallery
General
  • Elevator
  • Front-desk safe
  • Free newspapers in lobby
  • Lockers available
  • French
  • German
  • Portuguese
  • Dutch
  • English
  • TV in lobby
  • Smoke-free property
  • Fireplace in lobby
Guest Services
  • Snack bar/deli
  • Laundry facilities
  • Snow sports gear
  • Luggage storage
  • Tour/ticket assistance
  • Ski storage
  • Daily housekeeping
  • Multilingual staff
  • Laundry facilities
  • Dry cleaning service
  • Front desk (limited hours)
  • Concierge services
  • Ski passes
  • Porter/bellhop
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Terrace

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: 9:30 pm late check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before 11 am late check-out subject to availability
Child Policy
Children are welcome. kids stay free! children 6 years old and younger stay free when using existing bedding. rollaway/extra beds are not available.
Payment Policy
Fee for cooked-to-order breakfast: approximately chf 15 to 30 per person pet fee: chf 15 per pet, per day service animals are exempt from fees late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Food and water bowls are available pets allowed for an extra charge of chf 15 per pet, per day service animals are welcome, and are exempt from fees

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

THOMAS
Jan 6, 2026 06:09:53 PM
Review Score:   8
Summary: Easy going hotel for easy going people, in a location close to bus, train and cable cars. Rooms are clean and modern and cozy. Breakfast is good, staff is friendly and helpful. Every evening, for some reasons, a party with overly loud music takes place right in front of the hotel. So no way to relax in the lobby or in the rooms above. Having a coworking space is a great idea, for people who are able to work focused around playing children and other guests enjoying a meal at the same place.
See All Reviews

Room Arrangement

Room Info Facilities
MAMA'S POOL
Room Size: 269 square feet m2
1 King Bed
MAMA'S POOL

General

Ping - 8, Private hot tub, Square feet - 269, Private hot tub (rooftop), No cribs (infant beds), Number of bedrooms - 1, Wardrobe or closet, Balcony, Square meters - 25, Mountain view, Bed count minimum 1, Bed count maximum 1
Pool Position SPA
Room Size: m2
2 King Bed and King Sofa Bed
Pool Position SPA

General

Private hot tub, Private hot tub (outdoor), No cribs (infant beds), Number of bedrooms - 1, Room and bed type depend on availability check-in, Location - top floor, Mountain view, Bed count minimum 2, Bed count maximum 2
Sweet Matterhorn
Room Size: 484 square feet m2
3 Twin Beds and Queen Sofa Bed
Sweet Matterhorn

General

Pet-friendly room, Wheelchair-width doorways, Number of bedrooms - 1, Square feet - 484, Ping - 14, Mountain view, Wheelchair accessible, Square meters - 45, Number of living rooms 1, Free cribs/infant beds, Private bathroom, Separate sitting area, Balcony, Bed count maximum 3, Bed count minimum 3
Mama's Doppel L
Room Size: 291 square feet m2
2 Twin Beds
Mama's Doppel L

General

Pet-friendly room, Wheelchair-width doorways, Number of bedrooms - 1, Square meters - 27, Wheelchair accessible, Balcony or patio, Private bathroom, Square feet - 291, No cribs (infant beds), Ping - 8.18, Balcony, Bed count minimum 2, Bed count maximum 2
Mama's Double Matterhorn
Room Size: 237 square feet m2
2 Twin Beds
Mama's Double Matterhorn

General

Pet-friendly room, Square feet - 237, Wheelchair-width doorways, Number of bedrooms - 1, Ping - 7, Mountain view, Wheelchair accessible, Square meters - 22, Free cribs/infant beds, Private bathroom, Balcony, Bed count minimum 2, Bed count maximum 2
Mama's Single
Room Size: 129 square feet m2
1 Twin Bed
Mama's Single

General

Pet-friendly room, Square feet - 129, Private bathroom, Ping - 4, Cable TV service, Smart TV, No cribs (infant beds), Number of bedrooms - 1, Separate sitting area, Bed count minimum 1, Square meters - 12, Bed count maximum 1
Mama's Double
Room Size: 183 square feet m2
2 Twin Beds
Mama's Double

General

Pet-friendly room, Private bathroom, Square feet - 183, Cable TV service, Ping - 5, Smart TV, Number of bedrooms - 1, Square meters - 17, Bed count minimum 2, Bed count maximum 2

FAQ's

Is this Hotel ZERMAMA Zermatt pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel ZERMAMA Zermatt have a swimming pool?

No, this Hotel ZERMAMA Zermatt does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel ZERMAMA Zermatt?

Best-rates for the Hotel ZERMAMA Zermatt starts from $477 per night with includes Accessibility, Restaurant, Guest Services, Child Friendly, Wellness Facilities, Fireplace/Heating, Kitchen, Internet, Laundry, Security/Safety, Bedding/Linens, Skiing, Bar, Breakfast, Wheelchair Accessible, Balcony/Terrace with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel ZERMAMA Zermatt a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel ZERMAMA Zermatt wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel ZERMAMA Zermatt is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel ZERMAMA Zermatt?

Based on the information reported by the owner or manager, the Hotel ZERMAMA Zermatt indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel ZERMAMA Zermatt?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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USD477
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